Operating System Upgrade Helpdesk

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Operating System Upgrade Helpdesk

June 13, 2024 - 1:00pm to 2:00pm

The primary switchover for ICER's operating system upgrade on the high-performance computing cluster with take place on June 17th, 2024. This requires all users to make some changes, and we are offering online and in-person helpdesk hours to help with the transition.

Event Categories:  Trainings

The primary switchover for ICER's operating system upgrade on the high-performance computing cluster with take place on June 17, 2024. This requires all users to make some changes, and we are offering online and in-person helpdesk hours to help with the transition.

Before Friday, June 14th, we are asking that all users read our documentation for transitioning to the new operating system and complete the necessary steps to ensure that you can continue your work without interruption. Please note that all users will need to make modifications to be able to use the new system, and unmodified job scripts are very likely to stop working after the primary switchover on June 17.

To assist in this transition, ICER is holding special helpdesk hours the entire month of June dedicated to helping users on the new operating system. If you need assistance, would like an overview of the changes, or just want to have someone available for troubleshooting as you run your first jobs on the new system, we are happy to help!

Location: The in-person helpdesk takes place in the ICER seminar room, through room 1440, in the Biomedical and Physical Sciences building. The door to room 1440 will be locked, so you will need to ring the doorbell. The online helpdesk is through our Teams virtual helpdesk channel, and the instructions to access it are here.